The purpose of this course is to equip NDIS workers, aged care staff, and disability support professionals with the knowledge and skills to promote participant advocacy and self-determination. It is designed to strengthen staff understanding of rights-based care and to ensure participants are given genuine opportunities to express preferences, make decisions, and access advocacy services where needed.

By completing this course, learners will gain the confidence to balance duty of care with the dignity of risk, supporting participants to live with autonomy, equality, and respect.

The purpose of this course is to provide NDIS and individual support workers with the knowledge, skills, and confidence to effectively communicate with participants who are non-verbal. It emphasises person-centred approaches, respect for individual communication preferences, and the use of practical strategies such as body language, gestures, assistive communication devices, and supported decision making. By completing this training, learners will understand how to recognise and respond to different forms of non-verbal communication, reduce risks of exclusion, and promote dignity, safety, and empowerment in all interactions.

The purpose of this course is to build awareness, respect, and practical skills for delivering culturally safe and equitable care. Cultural safety goes beyond cultural awareness, requiring workers to reflect on their own values and biases while recognising and respecting the identity of participants. With a specific focus on First Nations Australians, this course highlights the historical and social context of colonisation, systemic disadvantage, and health inequities, and explains how these influence service delivery today. Learners will develop the confidence to provide culturally responsive support that upholds the dignity, rights, and choices of participants while aligning with NDIS Practice Standards and Aged Care Quality Standards.

The purpose of this course is to provide NDIS workers, disability support staff, and aged care professionals with the knowledge and skills to deliver trauma-informed care in line with NDIS Practice Standards and Australian health guidelines.

Trauma-informed care means recognising the widespread impact of trauma, understanding how it shapes behaviour and engagement, and responding in ways that prioritise safety, trust, and empowerment.

This training helps learners identify trauma responses, adapt care approaches, and minimise re-traumatisation while supporting participants to live with dignity, autonomy, and resilience.

The purpose of this course is to equip experienced support workers with advanced knowledge and practical strategies to provide culturally safe, respectful, and effective care for First Nations participants. Learners will develop a deeper understanding of cultural frameworks, historical impacts, and systemic challenges that influence participant experiences.

The training emphasises trauma-informed practice, compliance with NDIS Practice Standards, and alignment with ASQA and Australian cultural safety guidelines. By the end of this session, workers will be able to integrate inclusive approaches into daily practice, strengthen trust with participants, and contribute to equitable outcomes.

The purpose of this course is to equip learners with the knowledge, confidence, and practical strategies to support LGBTQIA+ participants in NDIS and aged or disability care settings. It highlights the importance of inclusion, dignity, and respect in everyday practice. By the end of the course, learners will understand how to use correct terminology, recognise and reduce risks of discrimination, apply inclusive procedures, and align their work with NDIS Practice Standards and Australian equality frameworks. This training ensures compliance and fosters a safe, supportive environment for all participants.

The purpose of this course is to build knowledge, confidence, and skills for workers who provide support to participants from Culturally and Linguistically Diverse (CALD) communities. In the NDIS context, workers often interact with participants who have unique cultural backgrounds, traditions, and values. By understanding these differences, support workers can avoid misunderstandings, reduce barriers, and deliver person-centred care. The course emphasises cultural awareness, sensitivity, and respect as essential foundations of quality support. It also reinforces compliance with NDIS Practice Standards and relevant Australian laws, ensuring that cultural inclusion is not only good practice but also a legal and ethical responsibility.

The purpose of this course is to provide workers with the knowledge and skills required to respond effectively to emergencies, including fire, natural disasters, medical crises, and other critical incidents. Learners will gain an understanding of organisational emergency policies, personal responsibilities during evacuations, and the importance of communication and teamwork under pressure. The course emphasises the use of first response procedures, evacuation planning, and compliance with workplace health and safety requirements. By completing this course, workers will be able to act calmly and effectively in emergencies, ensuring participant and staff safety while meeting NDIS Practice Standards for safe environments and incident management.

The purpose of this course is to ensure workers understand their responsibilities under the NDIS Code of Conduct, human rights legislation, and organisational policies designed to prevent fraud and unethical behaviour. By exploring ethical decision-making, human rights principles, and the risks of fraudulent practices, workers will learn how to act with integrity, protect participants, and safeguard organisational trust. The course highlights the importance of accountability, transparency, and ethical culture in service delivery.