This course helps support workers understand the importance of maintaining professional boundaries to build safe, respectful, and ethical relationships with participants. It explores appropriate behaviour, managing dual relationships, and recognising signs of boundary crossings or violations. By the end, learners will be able to set clear limits, protect participant wellbeing, and uphold NDIS Code of Conduct standards.

The Behaviour Support Plan Implementation Policy and Procedure ensures consistent, person-centred application of behaviour support strategies. It guides staff in promoting positive behaviour, safeguarding rights, and reducing restrictive practices. Implementation aligns with NDIS Practice Standards, supporting safe, respectful, and effective service delivery that enhances participant wellbeing and quality of life.

This course equips learners with the knowledge and practical strategies to promote and maintain good oral health for participants.

Topics include understanding oral health risks, supporting daily hygiene routines, preparing participants for dental visits, recognising and responding to oral health concerns, making referrals to allied health professionals, and ensuring compliance with NDIS Practice Standards.

The purpose of this course is to build a clear and practical understanding of Interim Behaviour Support Plans (IBSPs) within the NDIS framework. Interim Plans are created when there is an urgent need to manage behaviours of concern that may present a risk to the person or others, and where restrictive practices might be required before a comprehensive plan can be developed.

Learners will gain the knowledge and confidence to identify when an IBSP is necessary, understand the required documentation, and ensure all actions remain compliant with the NDIS Practice Standards. The course aims to help practitioners deliver safe, ethical, and lawful support that upholds the participant’s rights and dignity.

This course provides support workers with essential knowledge and skills to safely assist clients with catheter care in line with NDIS practice standards and workplace policies. It explains the purpose of catheter care, including maintaining hygiene, preventing infection, and supporting client dignity and comfort. By the end, learners will understand how to follow care plans, identify and report potential complications, and apply infection control procedures during catheter care.

The purpose of this course is to build the essential knowledge, practical understanding, and professional confidence required to assist clients safely and effectively with their medication needs. Learners will gain a clear understanding of the difference between assisting, prompting, and administering medication, and how these roles relate to their level of responsibility within community, disability, and aged care environments. This course aims to ensure that all workers providing medication support operate within Australian legal frameworks, workplace policies, and the NDIS Practice Standards. Emphasis is placed on infection prevention and control, risk management, documentation, and maintaining the rights, dignity, and independence of clients. By the end of the training, learners will understand how to carry out their duties safely, communicate effectively with clients and supervisors, and contribute to high standards of care and service delivery.

The purpose of this course is to equip learners with essential knowledge and practical competencies to effectively identify, respond to, and report incidents, accidents, and emergencies within NDIS and community support environments. Learners will gain a clear understanding of their roles and responsibilities under the NDIS Practice Standards, including the correct procedures for notification, documentation, and communication during critical situations. This course supports the development of a proactive and safety-focused culture, ensuring that all participants receive high-quality, safe, and person-centred care. It also promotes compliance, transparency, and accountability within service organisations.

This training equips NDIS and aged care workers with the knowledge and skills to create and maintain a safe environment for participants, colleagues, and visitors. A safe environment reduces risks, prevents incidents, and ensures compliance with NDIS Practice Standards, WHS law, and ASQA requirements.

This Medication Management training session provides support workers and NDIS professionals with the essential knowledge and practical skills to safely support participants with their medications. The course introduces the principles of safe medication handling, including legal and ethical responsibilities under the NDIS Practice Standards, the importance of participant consent and dignity of risk, and the prevention of medication errors. Learners will explore common medication types and routes, the “Five Rights” of administration, correct documentation and reporting procedures, and how to respond to refusals, errors, or adverse reactions. The session combines theory, workplace examples, and practical scenarios to build confidence and competence, ensuring participants receive safe, respectful, and effective medication support.