This course provides learners with the essential knowledge and skills to manage waste safely, responsibly, and in line with workplace health, safety, and environmental requirements in the NDIS and individual support sectors. Effective waste management is critical to maintaining hygienic, safe, and sustainable environments for participants, workers, and the community.

The training covers the principles of safe waste handling, segregation, storage, transport, and disposal, with a focus on clinical, hazardous, and general waste generated in care and support settings. Learners will also explore environmentally sustainable practices and organizational procedures that reduce risks, protect health, and minimize environmental impact.

This course introduces support workers to the importance of writing clear, accurate, and professional progress notes as part of quality care under the NDIS framework. It explains the purpose of progress notes – to document client support, track changes, and communicate effectively with the care team – ensuring accountability and continuity of care. By the end, learners will be able to write concise, objective, and legally compliant notes that reflect the client’s progress, support provided, and any incidents or concerns.

This training introduces behaviour support within the NDIS framework, focusing on safe, ethical, and legally compliant practices. Participants will understand how behaviour support plans (BSPs) work, the regulation of restrictive practices, and their responsibilities in ensuring the dignity and safety of people with disability or aged care participants.

The purpose of this course is to provide support workers with the knowledge and practical skills required to understand, manage, and reduce the use of physical restraint in disability and aged care settings. Physical restraint is recognised as an intrusive restrictive practice that should only ever be used as a last resort, when all other strategies have failed and there is an immediate risk of harm to the participant or others.

This training aims to ensure that learners understand the legal definition of physical restraint under the NDIS Restrictive Practices and Behaviour Support Rules 2018, the serious risks associated with its misuse, and the conditions under which it may be applied. By completing this course, workers will be able to act safely, ethically, and in compliance with regulations, while protecting the dignity and rights of the people they support.

This course has been designed for all frontline staff, managers, and volunteers working in NDIS and individual support contexts. The primary aim is to equip you with the knowledge and skills necessary to effectively manage complaints and feedback within your organisation. The content will cover various aspects, including understanding complaints and feedback, the principles of complaint handling, and the procedures to follow when dealing with complaints.

This course provides an overview of Work Health and Safety (WHS) and Environmental Management as they apply in NDIS, aged care, and disability support services. It ensures workers understand their legal obligations, how to follow organisational policies and procedures, and practical ways to keep themselves, participants, and the environment safe.

This course highlights the importance of ongoing professional development for support workers to maintain high-quality, person-centred care under the NDIS. It covers ways to identify learning needs, access training opportunities, and keep skills and knowledge current. By the end, learners will understand how continuous learning supports compliance, career growth, and better outcomes for participants.

This course helps support workers and staff understand how to identify and use each participant’s preferred communication method. This ensures that information is shared in a way they can understand and respond to, supporting their autonomy and wellbeing.

The purpose of this course is to equip disability support workers with the essential knowledge and practical skills to ensure food is handled, prepared, and served safely in a variety of disability support settings. It supports compliance with the Australian Food Safety Standards, the NDIS Practice Standards, and relevant workplace health and safety policies. Learners will explore the causes and prevention of food-borne illness, contamination control, temperature management, personal hygiene, and cleaning practices. The course also focuses on ethical and legal responsibilities when assisting participants with meals, ensuring that all food-related activities promote health, dignity, and participant choice.