This section provides an essential foundation for understanding the principles and practices that underpin the support provided to Aboriginal and Torres Strait Islander participants. The core content addresses key themes central to delivering culturally safe, inclusive, and respectful support services. These themes are vital for aligning with NDIS Practice Standards and complying with relevant Australian legislation.

To build awareness of rights and responsibilities under the NDIS.

To ensure workers can identify and respond to signs of harm.

To align worker practice with NDIS Practice Standards and Australian legal obligations.

Complex wound management is a critical skill for support workers and care staff who assist participants with high-intensity daily personal activities under the NDIS. This course introduces learners to the principles of skin integrity, wound prevention, and evidence-based wound care practices. It covers the recognition of different types of wounds, risk factors for skin breakdown, and the importance of following a registered nurse’s wound management care plan. Learners will also explore documentation requirements, infection control practices, and strategies for early escalation of concerns to prevent complications. By the end of the session, participants will understand their role in maintaining participant safety, dignity, and wellbeing through effective wound management.

This program provides staff with the knowledge and skills to recognize symptoms, follow safe procedures, and act appropriately in emergencies. It builds competence, reduces risks, and ensures staff can support participants in line with organizational policies and national standards.

The purpose of this course is to build the competency, confidence, and professional accountability of NDIS workers and staff involved in recruitment, management, and compliance. It provides a structured understanding of how NDIS Worker Screening operates as part of the broader safeguarding framework, ensuring that only suitable and trustworthy individuals deliver supports and services to people with disability. Learners will gain the ability to interpret legal requirements, assess worker suitability, and respond appropriately to changes in risk. This course promotes ethical decision-making, awareness of professional obligations, and the importance of transparent and consistent screening practices within every NDIS-registered organisation.

The purpose of this course is to provide NDIS and disability support workers with the knowledge and skills to understand, identify, and manage the use of chemical restraint in practice. Chemical restraint is one of the most regulated restrictive practices and carries significant ethical, legal, and health implications.

By the end of this training, learners will be able to distinguish between chemical restraint and appropriate medical treatment, recognise the risks and impacts of misuse, apply correct protocols, and comply with reporting requirements under the NDIS Practice Standards.

The ultimate goal is to protect the dignity, human rights, and safety of people with disability, while promoting positive behaviour support strategies and working towards the reduction and elimination of restrictive practices.

The purpose of this course is to provide workers with the essential knowledge and skills required to maintain safe workplaces in compliance with the Work Health and Safety Act 2011, NDIS Practice Standards, and organisational policies.

The course builds awareness of hazards, risk management strategies, safe work practices, and psychosocial wellbeing. It empowers learners to take responsibility for their own safety and that of participants, while fostering a culture of continuous improvement and shared accountability.

The purpose of this course is to provide workers with the knowledge and skills required to respond effectively to emergencies, including fire, natural disasters, medical crises, and other critical incidents. Learners will gain an understanding of organisational emergency policies, personal responsibilities during evacuations, and the importance of communication and teamwork under pressure. The course emphasises the use of first response procedures, evacuation planning, and compliance with workplace health and safety requirements. By completing this course, workers will be able to act calmly and effectively in emergencies, ensuring participant and staff safety while meeting NDIS Practice Standards for safe environments and incident management.

The purpose of this course is to build awareness, respect, and practical skills for delivering culturally safe and equitable care. Cultural safety goes beyond cultural awareness, requiring workers to reflect on their own values and biases while recognising and respecting the identity of participants. With a specific focus on First Nations Australians, this course highlights the historical and social context of colonisation, systemic disadvantage, and health inequities, and explains how these influence service delivery today. Learners will develop the confidence to provide culturally responsive support that upholds the dignity, rights, and choices of participants while aligning with NDIS Practice Standards and Aged Care Quality Standards.