The purpose of this course is to provide learners with the knowledge, skills, and confidence to effectively manage teams in disability and aged care settings. Managing teams in these environments requires a strong understanding of participant rights, the NDIS Practice Standards, and workplace compliance obligations.

The course will help learners understand how to build trust, allocate responsibilities, resolve conflicts, and support staff performance while keeping the wellbeing and dignity of participants at the centre of all decisions. By completing this course, learners will gain practical strategies that can be immediately applied in their workplaces to create stronger, safer, and more cohesive teams.

The purpose of this course is to equip support workers and NDIS professionals with the knowledge, skills, and confidence required to safely and respectfully prepare, deliver, and monitor meals for participants. Mealtimes are a key part of a participant’s health, wellbeing, and quality of life. This training ensures that staff understand and implement individual mealtime management plans, recognise and respond to dysphagia risks, and follow safe food handling and hygiene practices. Learners will also explore person-centred approaches to respecting participant preferences, cultural needs, and dignity of choice, while meeting nutritional requirements and reducing risks such as choking, aspiration, and malnutrition. By the end of the session, learners will be prepared to provide safe, compliant, and empowering mealtime support consistent with NDIS Practice Standards, organisational policies, and Australian food safety regulations.

The purpose of this course is to strengthen the advanced analytical and collaborative skills required to support the assessment and development of Behaviour Support Plans (BSPs) under the NDIS framework. It aims to equip experienced support workers, team leaders, and emerging behaviour support practitioners with the confidence to interpret behavioural assessments, contribute to plan design, and ensure the fidelity of implementation in practice. The course builds on prior learning from Developing an Interim Behaviour Support Plan, moving beyond immediate response planning to long-term, data-driven behavioural support.

Participants will learn how to interpret assessment findings, identify behavioural functions, and apply evidence-based strategies that promote independence and dignity for people with disability. Emphasis is placed on aligning practice with the NDIS (Restrictive Practices and Behaviour Support) Rules 2018, NDIS Quality and Safeguards Commission requirements, and Positive Behaviour Support Capability Framework. Learners will also gain insight into quality documentation, continuous improvement, and ethical considerations in behaviour support planning.

By the end of this course, learners will understand the key stages of behaviour assessment, data interpretation, and collaborative plan development. They will be able to contribute meaningfully to the creation, monitoring, and review of BSPs that enhance quality of life, reduce restrictive practices, and meet both participant and organisational compliance standards.

This course aims to build the professional and ethical capacity of NDIS workers and service providers to actively prevent and respond to all forms of abuse, neglect, and exploitation experienced by people with disability. The Zero Tolerance approach is more than a policy—it represents a culture of safety, respect, and accountability that every worker must uphold in daily practice.

The course helps participants understand what Zero Tolerance means in real-world service delivery, how to recognise early warning signs, and how to act in line with legal and organisational obligations. By completing this training, learners will gain the confidence and skills to protect participants’ rights and contribute to a workplace where abuse is never ignored or excused.

This course guides support workers through the process of reviewing Behaviour Support Plans (BSPs) to ensure they remain effective, person-centred, and aligned with the participant’s goals. It explains how to collect and document behaviour data, collaborate with behaviour support practitioners, and adjust strategies as needed. By the end, learners will understand their role in monitoring progress, supporting positive behaviour outcomes, and contributing to regular BSP reviews.

This course teaches support workers how to identify fall risks and implement strategies to reduce the likelihood of falls for people with disability or those receiving care. It covers environmental safety checks, safe mobility techniques, and reporting requirements for incidents or hazards. By the end, learners will be able to support participants in maintaining independence while ensuring a safe and fall-free environment.

This training equips NDIS and aged care workers with the knowledge and skills to create and maintain a safe environment for participants, colleagues, and visitors. A safe environment reduces risks, prevents incidents, and ensures compliance with NDIS Practice Standards, WHS law, and ASQA requirements.

This Medication Management training session provides support workers and NDIS professionals with the essential knowledge and practical skills to safely support participants with their medications. The course introduces the principles of safe medication handling, including legal and ethical responsibilities under the NDIS Practice Standards, the importance of participant consent and dignity of risk, and the prevention of medication errors. Learners will explore common medication types and routes, the “Five Rights” of administration, correct documentation and reporting procedures, and how to respond to refusals, errors, or adverse reactions. The session combines theory, workplace examples, and practical scenarios to build confidence and competence, ensuring participants receive safe, respectful, and effective medication support.

This course provides support workers with essential knowledge and skills to safely assist clients with catheter care in line with NDIS practice standards and workplace policies. It explains the purpose of catheter care, including maintaining hygiene, preventing infection, and supporting client dignity and comfort. By the end, learners will understand how to follow care plans, identify and report potential complications, and apply infection control procedures during catheter care.