2Skill – From Upskilling to Earning | COMPLAINTS AND FEEDBACK

Course / Course Details

COMPLAINTS AND FEEDBACK

NDIS-Aligned Core Training Suite

By - 2Skill Instructor
1 Hour
(0)

Course Description

This course has been designed for all frontline staff, managers, and volunteers working in NDIS and individual support contexts. The primary aim is to equip you with the knowledge and skills necessary to effectively manage complaints and feedback within your organisation. The content will cover various aspects, including understanding complaints and feedback, the principles of complaint handling, and the procedures to follow when dealing with complaints.

Course Outcomes

By the end of this course, you will have a comprehensive understanding of the complaint and feedback processes, enabling you to contribute to a more responsive and accountable service environment. This will not only enhance the quality of service delivery but also ensure compliance with relevant legislative and regulatory requirements.

Course Curriculum

1 chapters
1 lectures
0 quizzes
1 Hour total length

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1 COMPLAINT AND FEEDBACK

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2Skill Instructor

5 Rating

3 Reviews

209 Students

115 Courses

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Duration 1 Hour
Lectures 1 lessons
Category: NDIS-Aligned Core Training Suite
0 Quizzes
Language: English
Skill Level Basic
Certificate of Completion
Full lifetime access

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