The purpose of this course is to provide learners with the knowledge, skills, and confidence to support participants who experience bladder and bowel care needs in disability and aged care settings. Continence management is not only about hygiene and physical health but also about dignity, independence, and quality of life.

By completing this course, learners will be able to recognise different types of incontinence, apply safe procedures, minimise risks of infection, and support participants in a respectful and person-centred way. The course also ensures that learners understand and comply with the NDIS Practice Standards and relevant Australian health guidelines.

This course aims to equip NDIS workers, behaviour support practitioners, and service providers with the practical knowledge and procedural skills required to identify, report, and manage incidents in line with the NDIS (Incident Management and Reportable Incidents) Rules 2018.

It supports compliance with the NDIS Practice Standards and reinforces a culture of transparency, accountability, and continuous improvement. Through real-world examples and case-based learning, participants will gain confidence in handling incidents effectively while ensuring participant safety, rights, and dignity remain the top priority throughout the reporting process.

The purpose of this course is to equip support workers with a strong foundation in leadership skills that are relevant to the disability and aged care sector. Leadership in these environments is not only about supervising staff but also about creating a safe, respectful, and accountable workplace where participants’ needs are at the centre of all decisions. This course provides learners with knowledge of leadership principles, different leadership styles, compliance requirements, and practical strategies for guiding and motivating teams. It is designed to help workers transition into leadership roles or strengthen their informal leadership practice in day-to-day support work. By the end of the course, participants will understand how leadership links directly to participant safety, team cohesion, and compliance with NDIS Practice Standards.

The purpose of this course is to provide an introductory understanding of the Australian health and community services environment.

It equips learners with the knowledge of sector structure, core values, ethical responsibilities, and compliance obligations.

By the end of this course, participants will be prepared to deliver safe, ethical, and person-centred support in alignment with the NDIS Practice Standards and Aged Care Quality Standards.

The purpose of this course is to provide workers with the essential knowledge and skills required to maintain safe workplaces in compliance with the Work Health and Safety Act 2011, NDIS Practice Standards, and organisational policies.

The course builds awareness of hazards, risk management strategies, safe work practices, and psychosocial wellbeing. It empowers learners to take responsibility for their own safety and that of participants, while fostering a culture of continuous improvement and shared accountability.

The purpose of this course is to build awareness, respect, and practical skills for delivering culturally safe and equitable care. Cultural safety goes beyond cultural awareness, requiring workers to reflect on their own values and biases while recognising and respecting the identity of participants. With a specific focus on First Nations Australians, this course highlights the historical and social context of colonisation, systemic disadvantage, and health inequities, and explains how these influence service delivery today. Learners will develop the confidence to provide culturally responsive support that upholds the dignity, rights, and choices of participants while aligning with NDIS Practice Standards and Aged Care Quality Standards.

The purpose of this course is to provide workers with the knowledge and skills required to respond effectively to emergencies, including fire, natural disasters, medical crises, and other critical incidents. Learners will gain an understanding of organisational emergency policies, personal responsibilities during evacuations, and the importance of communication and teamwork under pressure. The course emphasises the use of first response procedures, evacuation planning, and compliance with workplace health and safety requirements. By completing this course, workers will be able to act calmly and effectively in emergencies, ensuring participant and staff safety while meeting NDIS Practice Standards for safe environments and incident management.

The purpose of this course is to equip workers with the knowledge and skills to identify, prevent, and respond to cyber threats that may impact the safety of personal and organisational information. With the increasing use of online systems for participant data, communication, and service delivery, cyber security is a vital part of risk management and compliance. Learners will gain an understanding of common cyber risks, safe digital practices, and organisational responsibilities under privacy and data protection legislation. The course also explores how to respond to suspected breaches and contribute to a culture of security awareness.

The purpose of this course is to ensure workers understand their responsibilities under the NDIS Code of Conduct, human rights legislation, and organisational policies designed to prevent fraud and unethical behaviour. By exploring ethical decision-making, human rights principles, and the risks of fraudulent practices, workers will learn how to act with integrity, protect participants, and safeguard organisational trust. The course highlights the importance of accountability, transparency, and ethical culture in service delivery.