2SkillAdmin

10th Nov, 2025 10:52 PM

NDIS

Preferred Method of Communication: Building Strong Connections in Care

Supporting Every Participant’s Right to Be Heard

In the care and support industry, communication is more than just exchanging information — it’s about understanding, respect, and connection. Each participant has a preferred way of expressing themselves, and recognising that method is essential for delivering person-centred support.

The Preferred Method of Communication course by 2Skill equips aged care, disability, and NDIS workers with the knowledge and practical tools to communicate effectively, respectfully, and inclusively with every participant.

Why Communication Matters in Care

Every participant deserves to be heard in a way that feels comfortable and empowering. Whether through speech, gestures, technology, or visual aids, understanding a person’s communication preferences builds trust and independence.

When support workers adapt to these preferences, it leads to:

• Stronger relationships between workers and participants
  
  

• Improved understanding and reduced frustration
  
  

• Greater inclusion for people with communication challenges
  
  

• Enhanced safety through clear information exchange
  
  

Respecting communication preferences is a key part of the NDIS Practice Standards, reinforcing dignity and choice for all participants.

What You’ll Learn in the Course

The Preferred Method of Communication course by 2Skill provides practical, self-paced online learning designed for real-world care settings.

You’ll learn to:

• Identify and respect participants’ communication preferences
  
  

• Use verbal, non-verbal, and augmentative communication methods
  
  

• Support participants who use assistive technology or interpreters
  
  

• Overcome barriers to understanding
  
  

• Communicate clearly during incidents, emergencies, and personal care
  
  

By the end of this course, you’ll be confident in adapting your communication approach — ensuring every interaction is respectful, inclusive, and effective.

Linking to Other Compliance Skills

Strong communication underpins every area of support work. Courses such as:

• Complaints and Feedback – to manage participant concerns with empathy and professionalism
  
  

• Professional Boundaries – to maintain respectful and ethical communication
  
  

• Core Aboriginal and Torres Strait Islander People – to ensure culturally safe communication
  
  

• Behaviour Support Plan Implementation – to use communication strategies that reduce behaviours of concern
  
  

All of these courses are available through 2Skill, helping you build a comprehensive skill set for quality, compliant care.

Moving Forward With Confidence

Clear and compassionate communication is the foundation of great care. By completing the Preferred Method of Communication course through 2Skill, you’ll strengthen your ability to connect, understand, and empower participants — regardless of how they communicate.

Start learning today with 2Skill’s 14-day free trial, and take the next step toward becoming a more confident, person-centred support professional.

Learn online. Communicate with respect. Support with understanding.

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